If the Certificates (Digital IDs) field lists multiple certificate, the problem could be caused by the two issues noted above (outdated contact information or auto-complete cache) or it could be due to having multiple certificates published in the Global Access List (GAL), as described below. If the Certificates (Digital IDs) field shows a single certificate, the problem could be a result of outdated contact information or old certificates in your auto-complete cache both described below. Your recipient's certificates are listed in the Certificates (Digital IDs) field.When the Contact information window appears, click on Certificates.
If you do not see the pop-up or contact options, your recipient does not have a digital certificate.
SENDING ENCRYPTED EMAIL OUTLOOK HOW TO
See instructions below for how to send encrypted email to a DL. If you see a plus symbol in front of the name, you are sending to a Distribution List (DL).Examine the name/email address in the To.If you are having problems sending encrypted email through Outlook and encountered an Encryption Problems pop-up error message (image below) please take the following steps to diagnose the problem. Solve problems with reading encrypted email.Solve problems with sending encrypted email.
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